Shipping policy

Effective Date

Thank you for shopping at Billabong! We are committed to fulfilling your order as quickly and efficiently as possible. Here are the details of our shipping policy:

1. Shipping method and delivery time

· We offer a variety of delivery methods to meet your needs. Delivery times vary depending on your location and the shipping method you choose at checkout.

· Standard Shipping: Usually arrives within 3-7 business days.

· Expedited shipping: Usually delivered within 2-3 business days.

· Overnight Shipping: Orders placed before[cut-off time] will be delivered the next business day.

· Delivery times may vary due to weather, holidays, or other external factors beyond our control.

2. Shipping

· Shipping costs are calculated at checkout based on the shipping method and shipping address.

· Any applicable taxes, duties, or additional charges for international orders will be calculated at checkout.

3. Order Processing

· Orders are usually processed Within1-2 business days.

· Orders placed on weekends or holidays will be processed on the next business day.

· You will receive a confirmation email once your order has been shipped.

4. Shipping Restrictions

· We currently ship to [country or region].

· Some items may not be eligible for international shipping due to product restrictions or carrier restrictions.

5. Track your order

· Once your order has been shipped, you will receive a tracking number so that you can track the progress of your shipment. You can track your order using the link provided or by visiting the carrier's website.

· If you have any questions about the shipment, please contact our customer support team.

6. Delivery Issues

· If your order doesn't arrive within the expected time, please contact [ shihongtrading@outlook.com ].Contact us for help.

·  Billabong is not responsible for any delays caused by third-party carriers, customs, or force majeure events.

7. Damaged or lost items

· If your item is damaged or lost in transit, please contact our customer support team within [7] days of receiving your shipment.

· We will work with the carrier to resolve the issue and, if necessary, make a replacement or refund.

8. International Shipping

· Duties and Taxes: Any duties or taxes incurred on international orders are the responsibility of the customer.

· Shipping delays: International shipments may be subject to customs inspections, which may result in delays in delivery times.